Monday, August 04, 2008
LAMBETH CHANGES PARKING CONTRACTOR
ll change for Lambeth parking
NCP Services has taken over as Lambeth Council's parking contractor in a new five year deal that the council regards as marking a further major step towards fairer parking in the borough.
Since 2006, the council has ripped up the unfair target-based contract and scrapped the use of clamping cars as a routine enforcement. However, residents still complained about the unfair attitude and behaviour of parking attendants and the new contract is set to address these issues.
NCP Services is the market leader in providing on-street parking management services to local authorities and specialises in customer focus training for Civil Enforcement Officers. The company's track record in training staff to ensure high levels of customer service and fairness was one of the key reasons the council chose NCP Services as its new contractor.
From Friday 1 August the civil enforcement officers, wearing smart new green uniforms, will be out and about helping to keep Lambeth's streets safe and free of congestion.
August will also see the introduction of new, state-of-the art handheld computers for all parking attendants, designed to maximize the accuracy and efficiency of the service.
Published on 01 August 2008
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